My work has not been a fun space for me to be in lately.
My boss has been gone a LOT! And we have been short handed
for most of the work areas like house keeping and maintenance
for over a month now. AND I have been working tons of long hours.
AND I have been doing (or at least trying to do) several jobs
around the hotel each day.
Well... the ceiling came crashing in and the
worst thing happened the other day. We received
a surprise visit from IHG Quality Control. They come
for an inspection of your hotel without
any notice to see if you're doing what you should be to provide
the guests with the quality experience that they expect and
deserve, blah blah blah. You get graded during this inspection.
WE FAILED!
Miserably! We are a brand new hotel and we got below 75%.
Most old hotels don't even rate below 80%.
It was the most embarrasing 2 days I've experienced in quite some time!
When the guy checked in at 8:pm there were still towels and dirty linens
and dirty dishes and trash lining the entire hallway on third floor
(his room was on 3rd).
Then he came to get me to "bring something to my attention", and that something was a baseball size peice of poop stuck to the rim of his toilet
in a supposedly "cleaned and inspected" room.
And that was only the start...
Anyway... I've been demoted. The hotel was fined 2000.00
and given 30 days to correct the problem. (The problem being housekeeping)
Part of correcting it is that I have to go back to cleaning rooms,
because the rest of the people can't seem to get them done.
I have a friend who tells me often that this job is going to kill me
and that may be the truest statement ever.
I'll either die from the stress or go crazy.
I can't decide if they are setting me up for failure
purposely to try to get rid of me, to see if I'll quit instead
of firing me or to see if I'm cut out for the job
or if this is just all a crazy bunch of circumstances or what.
Wednesday, October 10, 2007
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5 comments:
That is sooo horrible!
Jana,
Sorry to hear about your work troubles. I wish you could find some good loyal workers that would stick around and hopefully help get things back on track.
JaNeil
I think it is just all a crazy bunch of circumstances. I am sorry crap like that happens. I wish I could help. I personally am not one that puts crap under toilet seats when I am at a motel so you can put yourself at ease. I also wish I could say to hang in there and it will all get better, but I can't. Sometimes you have to lay your cards on the table and let management know where it is exactly that they are screwing up. Plain and simple. The way I see it is you have three or more options but I have narrowed it down to three to make it more dramatic. One: Quit and tell them off. Two: Hang in there and tough it out until they fire you for working your but off. Three: Find another job that pays more for less work. Did I mention the Border Patrol is hiring. $37,000 a year starting wage. The cut off is forty years old and you can work as hard or do as little as you want.
Whoa!
You should get out while you still can. I'll look around for a better job for you.
I'm sorry about your bad days at work. Don't give up, things can only get better from here.
Love ya,
Gwen
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